Late Cancellations and Missed Appointments
Please make your best efforts to arrive to your appointment on time. If you need to change or cancel your appointment, please provide us with 24 hours notice when cancelling an appointment. If you do not provide 24 hours notice, a fee of $25 will be charged to your account.
If there are repeated missed appointments, we will ask that you maintain a credit card on file for these fees,and patients who have an excessive amount of late missed or combination of will be asked to find a pediatrician better suited to their family's needs.
Please contact your insurance plan as soon as possible to add your newbon to your insurance policy. This should be done within 10-15 days of birth.
School and Camp Forms
We need 24-48 hours to complete school and camp forms. Please be mindful of this necessary time when making a request. We do not charge a fee for school and camp forms.
Insurance Financial Policy
It is your responsibility to ensure that health insurance coverage is active and your child is covered by your plan for services. Our office will file to your insurance on your behalf and we will provide all necessary documentation of your visit, however, please note that John Choi, MD, PC is neither an agent nor an employee of any insurance company. If for any reason your insurance does not pay for services rendered by our office, you as the parent or guardian of the patient, is solely responsible for the balance.
You are responsible for knowing and understanding your policy, its benefits, and its exclusions and limitations. You are also responsible for making sure your insurance information is accurate, up-to-date, and active. You must also notify our office of any changes in insurance coverage, and to ensure that our office is the designated Primary Care Physician if required by your plan.
Copayments, Coinsurance, and Deductible
All co-pays/outstanding balances are to be paid upon registration at each office visit. The caregiver (parent, relative, childcare provider) registering the patient is financially responsible for all co-pays/outstanding balances regardless of custody arrangements. Our office accepts cash, checks, and credit cards.
Credit Card Information
As a convenience to our patients, our office recommends that you keep a credit card on file with your account. No credit card information is kept on our system or visible to us. Instead, all information is stored on a separate portal maintained by Instamed which provides the highest level of security for stored and processed payment card data available in the healthcare industry. You may find additional information on Instamed and credit card security https://www.instamed.com.
When there is a balance on your account, we will send you a billing statement by mail and to your portal account letting you know that there is a balance and will request your permission to submit those charges to your card. Please call our office as soon as possible if you would llike to add or update your credit card information. You may also complete this form and return it to our office.
Unpaid balances and Returned Checks
Balances that are not paid within 120 days from the date of service will incur a $25 late fee charge. Payments that are returned for insufficient funds will incur at $25 processing fee.